| Earlier this week, one of my worst fears came to pass. Our youngest
daughter was involved in a traffic accident that sent one driver to the hospital and left
our van looking like the piece of junk it really is. Fortunately, none of the
injuries were serious. I cant say the same for our van.
Another stroke of good luck came
when the officer told me the other driver was at fault. They have this thing here in
Ohio about running red lights, especially when you drive around two stopped cars to do it.
At nearly fifty miles per hour, my daughter hit the other car at the perfect angle
to minimize damage and injury. Yes, were going to church this week.
First of all, I need to offer
thanks for nobody being seriously hurt. And for the one person who put his own life
on hold long enough to make sure everybody was okay. At least a half-dozen people
witnessed the accident, but everyone else had important things to do. Ill
offer thanks for them as well.
Then Ill pray for my own
sanity as we begin the clean-up phase, better known as "claims processing."
The government mandates all kinds of safety features to minimize injury in an
accident, then requires us to buy insurance. Thats like filling fire
extinguishers with gas.
I called my own insurance company
that morning to file a report. Of course, I got a computerized greeting:
"Thank you for calling State
Barn. To report an accident in which you were at fault, hang up and call our Premium
Quadrupling Center; if the other driver was at fault, hang up and call his insurance
company. For all other calls, remain on the line until we hang up."
So I called the other guy's
insurance company. Again, I had to listen to the requisite recording.
"Hi, this is Gus. I'm
sitting right beside my phone, twiddling my thumbs. Leave your name after the beep
and Ill decide if I want to talk to you. Leave your number if you must, but
don't hold your breath. Beep."
The first hurdle is getting them to
accept liability. Thats a word insurance companies use a lot. It comes
from the Latin word meaning "ability to lie."
First comes the interrogation.
The object here is to trick you into saying something that can be turned into an
admission of guilt. As I put my daughter on the phone, I had no fear. In
eighteen years, shes never accepted blame for anything.
Later that evening, they called and
offered a rental car - a very small rental car. Houston, we have a problem. I
politely explained that our family consists of four relatively large adults and a child in
a car seat. The lady politely replied that it isnt her fault were fat.
So I switched to another tactic.
I expressed my desire to keep their cost to a minimum, but offered to flip to the
back cover of the Yellow Pages and call the attorney whose annual income allows for the
highest advertising budget. We got a minivan.
Next comes the damage estimate.
This is where lie-ability takes on a whole new meaning. I can find damage on
the hubcaps. Somebody elses. And that stain on the passenger seat wasnt
there before. They must have knocked some dirt loose from the floor.
Of course, the appraiser isnt
interested. The door is crumpled, but hes focused on a spot of rust.
"Looks to me like that door was scratched already. Well have to deduct
that from the estimate."
Finally he starts adding up the
damage, and decides its not worth fixing. He stopped at $7800. I stopped
long before then. I know how it ran before the accident.
So the last step is figuring out
how much that piece
I mean, how much that wonderful example of automotive
excellence is worth. "Its worth at least ten thousand," I tell
him. He smiles and says, "Try selling it."
Through it all, I have to remind myself whats
important. Nobody was seriously hurt. And now that Ive almost made it
past the insurance companies without injury, I have only one hurdle to clear. Any
bets on how I'll make out with the new car dealer? |